Fisher & Paykel Appliances
The Customer Service Rep will assist the North America Customer Service Manager, provide back up support, support regional service and sales managers on escalations across the US and Canada.
Responsibilities:
- Pro rata’s (Collect payments, secure installation company, and followup) C1’s C2’s & C4’s
- Sales Force case creation, and management- Confirmations of the order, shipments, replacement product details etc will be required to be entered and updated as necessary in the Salesforce database. All documentation relating to the requirements of the exchange, pickups, Bill of Ladings and agreements and exchange amounts will then be sent to the Service Company or Installer performing the exchange
- Support ASC’s requests as needed (Authorized Service Centers)
- Facilitate parts orders as needed
- Process consumer extended warranties
- Assist with escalations as needed
- Product liability release creation
- Interface with external and internal clients and vendors
- Assist with damage claims
EXPERIENCE:
Experience with Salesforce and or similar CRM software
Experience in customer service with Appliances or Electronics a plus
Extensive experience working in a team-oriented, collaborative environment
Experience using Excel and generating reports
Minimum high school diploma or GED-, Minimum of 2 years’ experience in a similar or related field or environment.
Excellent communication skills (written and oral)
Ability to multitask and manage multiple requests in a fast paced environment
Strong organizational skills
Job Type: Full-time
Pay: $15.00 – $20.00 per hour
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Work Location: Remote
