First Citizens Bank
This position is responsible for working a portfolio of accounts with default statuses such as bankruptcy, foreclosure, condemnation, or other default-related litigation. Manages legal pleadings following referral to ensure accuracy and completeness of actions to collect indebtedness . Analyzes documentation, account statements, maintenance, and other necessary information and take the next appropriate step such as assignment to external attorneys or vendors for bankruptcy, foreclosure, or repossession. This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts and make sound decisions in order to mitigate risk to the Bank. May also assist with vendor audits, customer complaints, and special projects as needed to achieve departmental goals and may also provide guidance to less experienced analysts in the work group through knowledge of default loan accounts.
*This is a hybrid opportunity in Raleigh, North Carolina*
Responsibilities:
- Account Analysis – Analyzes documentation and information within a portfolio account. Reviews system notes, loan history, and other relevant case information prior to initiating foreclosure actions. Ensures completeness and accuracy of included documentation. May investigate or resolve discrepancies identified in account analysis.
- Account Management – Works pipeline of accounts, completing all tasks within the required timeframes. Updates systems with detailed account notations and arranges account maintenance if necessary. Decides next steps, passing accounts onto external attorneys, vendors, and other key contacts for default-related litigation. Follows up to ensure work is completed in a timely fashion and to continuously monitor assigned account status.
- Business Support – Supports the tracking and response requirements of customer complaints. Assists with internal audit of attorney vendors, ensuring compliance with vendor management and regulatory guidelines. Performs additional tasks as needed to aid department initiatives and projects. Maintains a strategic knowledge of department goals and objectives.
- Relationship Development – Builds and maintains strong relationships with managers, associates, vendors, and other key vendors involved in handling portfolio accounts.
Qualifications:
Bachelor’s Degree and 3 years of experience in Financial Services industry, including Bankruptcy, Foreclosure, Collections, or Default Litigation
-OR-
High School Diploma or GED and 7 years of experience in Financial Services industry, including Bankruptcy, Foreclosure, Collections, or Default Litigation
Additional Requirements:
- Litigation experience required
- Knowledge of industry specific regulations and laws pertaining to collections, default, bankruptcy, and foreclosure
- Solid verbal, written, and interpersonal communication skills are required especially with regard to drafting correspondence to borrowers, outside counsel, and any other third party partners
- Paralegal experience preferred
