First Call Computer Solutions Looking for IT Support – Tier 3 at Missoula, MT

  • Anywhere

First Call Computer Solutions

IT Support (Tier 3)

Position Summary:

Resolve customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support.

Job Status: Full Time

Employee Type: Hourly

Pay: $26-$30hr DOE

Benefits:

  • Rich and flexible medical/dental with a Health Savings Account option.

  • Paid Vacation, Sick and Holiday time

  • Retirement: 401k with 4% match and discretionary profit sharing.

  • Certification assistance & continuing education benefits

  • Cell phone reimbursement

  • Paid parking

  • Kitchen, pool table, snacks and bean juice/wakey wakey/cupped lightning (coffee)

  • Personal IT purchasing employee discount

  • Team bonding events

  • Work-life balanceflexibility

  • General Work Schedule: 8am-5pm M-F

Travel/License Required: Yes, Minimal local travel

Work Schedule: 8am-5pm Monday-Friday

Position Roles & Responsibilities:

  • IT issue resolution

  • IT documentation maintenance

  • Ticket quality assurance

  • Working with IT Team to improve overall IT results for clients

  • After hours emergency support via the on-call rotation

RESOURCE PROFILE:

  • Problem solver

  • Positive attitude

  • Ability to work under pressure

  • Attention to detail

  • Customer service

  • Quality assurance

  • Professional appearance and approach to work

  • Technical Skills:

  • Desktop operating system support skills

  • Workstation peripheral support skills

  • Advanced use of server operating system skills

  • Advanced networking skills

  • Advanced overall troubleshooting skills

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