First Call Computer Solutions
IT Support (Tier 3)
Position Summary:
Resolve customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support.
Job Status: Full Time
Employee Type: Hourly
Pay: $26-$30hr DOE
Benefits:
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Rich and flexible medical/dental with a Health Savings Account option.
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Paid Vacation, Sick and Holiday time
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Retirement: 401k with 4% match and discretionary profit sharing.
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Certification assistance & continuing education benefits
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Cell phone reimbursement
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Paid parking
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Kitchen, pool table, snacks and bean juice/wakey wakey/cupped lightning (coffee)
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Personal IT purchasing employee discount
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Team bonding events
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Work-life balanceflexibility
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General Work Schedule: 8am-5pm M-F
Travel/License Required: Yes, Minimal local travel
Work Schedule: 8am-5pm Monday-Friday
Position Roles & Responsibilities:
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IT issue resolution
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IT documentation maintenance
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Ticket quality assurance
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Working with IT Team to improve overall IT results for clients
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After hours emergency support via the on-call rotation
RESOURCE PROFILE:
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Problem solver
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Positive attitude
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Ability to work under pressure
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Attention to detail
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Customer service
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Quality assurance
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Professional appearance and approach to work
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Technical Skills:
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Desktop operating system support skills
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Workstation peripheral support skills
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Advanced use of server operating system skills
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Advanced networking skills
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Advanced overall troubleshooting skills