Federal Protection, Inc.
Requirements
- Proficiency in English.
- Good communication skills.
- Customer-oriented.
- Excellent troubleshooting and problem-solving skills.
- Good understanding of computer systems.
- Available to work overtime.
- Detail oriented
- Ability to diagnose and resolve basic computer technical issues.
Roles and responsibilities
- Serve as first point of contact for both customers and field techs seeking technical assistance.
- Perform remote troubleshooting of various devices.
- Guide customers through problem-solving processes.
- Escalate unresolved issues as needed.
- Document actions.
- Monitor and respond quickly and effectively to requests received through the helpdesk.
- Respond to customer queries by phone and email.
- Escalate significant and recurring issues as needed
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Supplemental Pay:
- Bonus pay
- Signing bonus
Education:
- High school or equivalent (Required)
- CompTIA A+ preferred
Experience:
- Customer Service: 1 year (Preferred)
- Managed Services: 1 year (Preferred)
$40,000-$55,000
