The Inside Sales Representative position is working M – F 9:30 am to 6 pm; mostly working from home but may require some training in our Worcester office. This is an excellent opportunity for someone with a customer service or call center background. This position will require working in a phone cue with mostly inbound calls and talking with potential members for one of our senior plans. Sales experience is not required!
Fallon Health is a company that cares. We prioritize our members-always-making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, we deliver equitable, high-quality coordinated care and are continually rated among the nation’s top health plans for member experience, service, and clinical quality.
Fallon Health’s NaviCare is a program for people age 65 and older, who live in our service area, and who have MassHealth Standard, and may have Medicare. It combines MassHealth (Medicaid) and Medicare benefits, including prescription drug coverage. At Fallon Health, we believe our individual differences, life experiences, knowledge, self-expression and unique capabilities allow us to better serve our members. We embrace and encourage differences in age, race, ethnicity, gender identity and expression, physical and mental ability, sexual orientation, socio-economic status and other characteristics that make people unique.
Today, guided by our mission of improving health and inspiring hope, we strive to be the leading provider of government-sponsored health insurance programs-including Medicare, Medicaid, and PACE- in the region.
Brief Summary of Purpose:
The primary responsibility of the Inside Sales Representative is to maximize productivity of the Sales team by executing sales and marketing techniques and to assist with the growth and retention of NaviCare membership. Ensure maximum individual and team sales productivity and effectiveness through telephone sales via both outbound and inbound calls. Additional responsibilities include targeting key sales opportunities through lead generation for the outreach team. The result of this position is to help streamline and improve sales tactics and quality of reporting.
Bachelor’s degree or equivalent combination of education and experience
Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Fallon Health Vaccination Requirements:
To protect the health and safety of our workforce, members and communities we serve, Fallon Health now requires all employees to disclose COVID-19 vaccination status. As of 2/1/2022 all roles not designated as Remote require full COVID-19 vaccination and Fallon Health will obtain the necessary information from candidates prior to employment to ensure compliance. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment .