Explain Events
We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
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Receive and resolve, within established guidelines, customer issues, questions and concerns.
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Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales. -
Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment. -
Download, distribute, and answer all customer questions received via email. -
Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners. -
Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors. -
Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.
Skills
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High School Diploma or GED.
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Experience creating and maintaining productive client relationships is a plus. -
Able to implement solutions to general and specific customer concerns. -
Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure. -
Possess good organizational skills and record-keeping skills. -
Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing. -
Proficient in Microsoft Outlook, Microsoft Word, and Excel. -
Good problem-solving ability.
Job Type: Full-time
Pay: $22.00 – $26.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
- Signing bonus
Ability to commute/relocate:
- New Orleans, LA 70115: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: One location