Eastern Data, Inc.
Note: This is a Part-time position – 3 days a week. May transition into fulltime.
This position is for an on-site position in and around Elizabeth City. Our client has multiple offices. (Elizabeth City, Camden, Edenton, Hertford…etc)
For the first 2 to 3 weeks you will be required to report to the Eastern Data Corp. office in Virginia Beach, Va. for training.
We are a rapidly growing MSP based in Virginia Beach, that offers its employees competitive salaries, reasonable hours, and a supportive-team based work environment. Onsite Engineers play an essential role in our success and function at the center of our service offerings.
Responsibilities:
- Proficient in Office 365 suite and AZURE administration
- Proficient in AD users & groups
- Proficient in MS Exchange
- Proficient in VPN (Setup and Troubleshooting
- Proficient in Network Troubleshooting
- Previous experience with EHR (not required)
- Installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices when needed
- Must be highly proficient at printer troubleshooting and remotely walking users through physical troubleshooting (i.e., tracing cables and walking users through printer menus).
- Feel comfortable in reaching out to a higher technician(s) on an issue and/or when to reach out directly to a vendor for support.
- Monitoring computer systems to improve network performance for computer systems and networks.
- Fix software and hardware configuration issues for users on-demand or from inspection of the systems
- Time management and the ability to prioritize issues. (Example: network outage vs/ printer troubleshooting)
- Take ownership of customer incidents by providing remote, telephone and email support through the use of a ticket management system.
- Demonstrate superior customer service by offering ongoing technical support and follow through with clients until issues are resolved.
- Collaborate with team members to identify solutions to customer support requests and escalate unresolved issues to the next level support personnel or external resources as needed.
- Configure and troubleshoot issues related but not limited to the following technologies: Windows Server (2008, R2, 2012, 2016) and Windows 7, 8, 10 Professional, DNS, DHCP, VPN Clients, folder permissions, printing in terminal or Citrix server environment, Microsoft Office 2010 – Office365, MacOSX, and network connectivity issues.
- Track, update and document all service work, ticket notes, customer information, and solution steps in a document management system.
- PROVIDE CLEAR AND CONCISE DOCUMENTATION IN A TICKETING SYSTEM
Job Requirements: Knowledge, Skills, and Abilities
- 3-5 year of related IT Service Desk experience
- Strong documentation, communication, and customer service skills
- Ability to troubleshoot wide range of technical issues remotely
- Prior experience with ticketing software
- Prior experience with Windows Operating Systems (7, 8, 10), MS Office, Office 365, remote desktop services, and network troubleshooting
- Manage and support Active Directory, MS Exchange, VPN, and Printer Configuration
- Ability to multi-task, adapt to changes quickly, think outside the box, and identify solutions
- Competency with prioritization, time management, problem solving, and strategic thinking
- Self-motivated, responsible, organized, detail-oriented, quick learner
- CompTIA A+, Network+, Security+ certifications (Heavily Recommended)
- Microsoft certifications: MCP, MCSA, MCSD, MCSE (But Not Required)
- May be required to travel to local client sites
Eastern Data, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Work Location: Multiple Locations
