DISH Network
IT Technicians are responsible for handling tier 2 and higher problems including expert level troubleshooting and analysis methods. Each technician is an expert in their field and is responsible for research and development of solutions to new or old issues. Knows and applies the fundamental concepts, practices, and procedures related to computer hardware support in an enterprise environment.
Primary skills and responsibilities:
- Solid ability to solve practical problems. Ability to interpret a variety of instructions furnished in written or oral form.
- Team player who has the ability to work effectively with all levels of company personnel.
- Provide a complete resolution of any issues beyond the scope of this role by collaborating with other teams
- Ability to research and deploy fixes for tier two troubleshooting
- Resolve internal customer task and incident tickets in ServiceNow in a timely fashion, while providing great customer service
- Assist end-users with installation, configuration and ongoing usability of system hardware and software
- Excels in time management, task prioritization, including daily tasks with minimal supervision
- Supporting Remote users
- Verify functionality of hardware and manage workstations, printers and other related equipment
- Determine, identify and troubleshoot technical problems relating to software, Install and configure software programs and applications
- Works with team members to troubleshoot both complex and routine computer issues
- Contributes to the overall operations of a company by writing and distributing memos about best practices for computer use
- Asset/Inventory management
- Ability to use entry level scripting language (PowerShell)
- Experience troubleshooting logs to determine the root cause of failed installations
- Experience in asset management
- Creates documentation for improved processes, new processes, fixes, and general information for the team and enterprise
- Communicates with individuals by phone, email, messages, and on a technical conference bridge to solve technical problems
- Adapts quickly to changing circumstances, new standards, and requests by company management
- Acts quickly in Enterprise-wide outages and situations so the company can resume normal operations as soon as possible
- Stays abreast of current trends and technology and makes recommendations that will help a company keep up with technology standards in the industry
- Performs various duties depending on circumstances and current company needs
- This position will require a flexible shift and could be required to change your shift depending on needs.
- OnCall responsibilities required
- Works with executives and ensures all escalations are handled promptly
Skills/ Experience:
- BA/BS or MA/MS preferred plus 3-5 years of progressively related experience
- Knowledge of current MacOSX, Windows 10, Google G-Suite, Windows Active Directory, iOS, Android, MS Office
- Strong customer service skills; friendly, approachable and motivated with a strong work ethic and good customer service skills; a team player who has the ability to work effectively with all levels of company personnel
- Advanced troubleshooting skills to include analyzing error reports and elevating to advanced fix teams as needed with minimal to no supervision.
- Good analytical skills.
- Excellent oral and communication skills
- OnCall responsibilities required
The physical demands described here are representative of those that an employee may encounter and are listed to show what may be necessary to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequent use of hands, sit and/or stand continuously for extended periods of time; and reach with hands and arms, bend, move, or crawl into small spaces
- Frequently lift up to 50lbs.
Job Type: Full-time
Pay: $39,171.00 – $75,828.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Englewood, CO 80112: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location
