DISH
DISH is a Fortune 200 company that continues to redefine the communications industry. Our Legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Job Duties and Responsibilities
As we near the launch and roll-out of our 5G network, and continue to navigate the changing landscape in television, we are looking to invest in growing our consumer direct/omnichannel capabilities. This individual will be a key contributor in building and enhancing this capability.
Reporting to the Manager, Product Management – common CX (customer experience) capabilities, you will be a member of a dedicated product team responsible for implementing a digital transformation strategy. You will be part of a team that employs a squad-like model, leveraging agile and lean methodologies to accelerate the development of shared capabilities and create a unified user experience ecosystem. You will collaborate closely with cross-functional teams, interface with other product managers, and establish governance processes to ensure a cohesive and exceptional user experience across our diverse portfolio of businesses.
Key partners/relationships: Business leaders (Retail Wireless, DISH TV, Sling, etc.), Product Management, Experience Design, IT, Digital Marketing, MarTech, and Operations leaders.
Key Responsibilities:
- Guiding Digital Transformation: Take a leading role to propel the digital transformation of various lines of business within our portfolio. Devise and implement strategies that harness agile and lean methodologies to expedite the growth of digital capabilities.
- Unified User Experience Ecosystem: Lead the creation of a unified user experience ecosystem by developing a design system, component library, and guidelines. Ensure a consistent and seamless user experience across various products and applications.
- Agile Squad Contribution: Contribute to a high-performing product team working within a squad-like model. Cultivate a collaborative and forward-thinking atmosphere while upholding agile and lean practices.
- Collaboration and Integration: Collaborate with other product teams to integrate shared experiences seamlessly. Work closely with stakeholders to align on priorities, user needs, and business goals.
- Documentation and Governance: Provide comprehensive documentation for design system, component library, and user experience guidelines. Establish and maintain governance processes to uphold consistency and quality.
- Continuous Improvement: Drive continuous improvement by analyzing user feedback, monitoring key performance indicators, and iterating on the user experience ecosystem to meet evolving user needs.
- Stakeholder Engagement: Engage with key stakeholders, including senior leadership, to communicate the vision, progress, and impact of shared capabilities and user experience initiatives.
Skills, Experience and Requirements
Education: Bachelor’s degree in Business, Technology, or a related field
Experience:
- 3-5 years of experience in product management, or business analysis within technology
- Experience with B2C platforms in the Communications/Media, Financial Services or Retail industry
- Proven track record of successfully launching and managing products through their lifecycle
- Experience in product strategy, roadmap planning, and product lifecycle management
- Experience working cross-functionally with engineering, design, marketing, and sales teams
- Experience with Design Thinking and Agile Framework methodologies
- Experience in driving digital transformation initiatives and delivering shared capabilities
Skills and Qualifications:
- Proven track record of working in an agile environment
- Strong understanding of agile and lean methodologies, as well as design thinking principles
- Experience in driving digital transformation initiatives and delivering shared capabilities
- Strong analytical and problem-solving abilities, product management skills, along with great communication and collaboration skills
- Diplomatic, relationship building and ability to influence people over whom you might not have direct authority
- Demonstrated ability to understand customer needs, market trends, technical concepts, and evaluate new ideas
- Strong customer empathy, able to easily put themselves in the user’s shoes
- Demonstrated success in both enterprise and more nimble/startup cultures
- Executive presence and commercial acumen
- Familiarity with a range of D2C platforms and solutions
- Grit, a sense of adventure, and a willingness to learn and explore
Salary Range
Compensation: $75,600.00/Year – $108,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.?
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
