DIRECTV Looking for Senior Specialist Customer Service at Englewood, CO

At DIRECTV were connecting the world with the coolest tech and entertainment. Our people are empowered and thrive in a culture of learning, diversity and collaboration. Our passion to serve extends beyond our customers to our employees. Our innovation is driven by an inclusive and collaborative environment where your voice is heard, and opportunities are limitless. Ready to explore our opportunities?

**********CANDIDATE MUST LIVE IN COLORADO***********

Key Roles and Responsibilities:

Responsible for resolution and follow up regarding inquiries relating to billing, ordering, provisioning , or collection; resolves most complex issues including repair, maintenance, billing, and or orders; proactive identification, communication, and resolution of service affecting issues, technical support for product service problem resolution; recognizes and recommends operational improvements. May serve as Team Lead by providing direction and guidance to less experienced team members; may assist supervisor with the management of daily activities over a group of agents, representatives, or similar positions that handle customer service inquiries and problems.

Serves as first level of escalation for problem resolution with consumer or business customers; directs, coordinates ,and provides the highest level of customer service to ensure consistent customer satisfaction.

Experience: Typically requires 2 to 5 years relevant experience in area of responsibility.

Supervisory: No.

• Call Center Technologies
• CRM Strategy Design and Implementation
• Customer Interaction
• Customer Relationship Management (CRM)
• Customer Support Function
• Customer Support Operations
• Customer Support Policies, Standards and Procedures
• Knowledge of Customers
• Knowledge of Product Line
• Service Excellence

RSRDTV