Deutsche Bank
Job Title Production Support Engineer
Corporate Title Assistant Vice President
Location Cary, NC
Who we are
In short – an essential part of Deutsche Bank’s technology solution, developing applications for key business areas.
Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.
Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us .
Overview
Securities Services(SeS) is one of the five business segments within Corporate Bank which is responsible for the development of applications providing local market connectivity, settlement, fund services and securities lending for financial services clients like Asset Managers, Broker-Dealers and Global Custodians. Our current work includes new Sales and purchase agreements (SPA) web applications, DLT, real-time event processing and analytics. You will be joining SeS team as a Production Support Engineer; In addition, you’ll be performing service operations specialist responsibilities within the production support team. You will be accountable for driving a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements, and platform hygiene. In this role, you’ll be responsible for supporting critical client facing applications, and developing technical solutions to improve the stability of production environments.
What We Offer You
A diverse and inclusive environment that embraces change, innovation, and collaboration
A hybrid working model with up to 60% work from home, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days; A commitment to
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement; Access to a strong network of Communities of Practice connecting you to colleagues with shared interests and values
Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
Educational resources, matching gift, and volunteer programs
What You’ll Do
Managing a set of Securities Services (SeS) applications, while developing a good understanding of the activities required to execute production management functions and ensuring the Service Operations team provides optimum service level to the Business lines supported. Ensure all the BAU support queries from business are handled on priority and within agreed service level agreement (SLA) and ensure all application stability issues are well taken care of
Take overall responsibility for the resolution of incidents and problems within the team while overseeing the resolution of complex incidents to ensure that the right problem-solving techniques and processes are applied, as well as assisting in managing business stakeholder relationships and defining and managing OLAs with stakeholders. Take responsibility for your own engineering delivery to drive a reduction in technical debt across the production environment with development and infrastructure teams
Participate in regular meetings with stakeholders, prepare and document meetings, and track progress, while ensuring the team understands OLAs and resources appropriately and are aligned to business Service Level Agreement (SLAs). Build the support knowledge database by updating the application runbook with known support tasks and participate in all Business Continuity Program (BCP), release deployments, and component failure tests based on the run books
Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. Provide strict production gatekeeper function by reviewing the solutions coming from Application services and ensuring that nothing goes into production operation unless all prerequisites have been met and that the different component operators accept it
Undertake specific functions within the relevant production management process as identified for the specific production management area and participate in regular meetings with stakeholders, prepare and document meetings, track progress and communicates to stakeholders, while collecting, interpreting, and responding to changes in production data, as appropriate, and tracking the implementation of resolution tasks, as well as providing regular and reliable reporting of relevant data to meet management requirements
Understand thoroughly the end-to-end application support process and escalation procedures, become fully familiar with all support tools that will be used to provide effective support in the relevant area (i.e., service operations), while maintaining an end-to-end view of the application and infrastructure landscape, as well as providing input and contribute to Production Management related audits and engaging with other service management groups to understand business requirements
Skills You’ll Need
Extensive Information Technology (IT) experience including experience in Production Support in large corporate environments. Experience of applying technical solutions to improve the stability of production environments
Working knowledge/experience of some of the following technology skills: Operating systems: Windows, Unix/Linux, etc.; Databases: MS SQL/Oracle/Sybase and Structured Query Language (SQL). Knowledge of SQL and one of the Databases is must; Monitoring/Scheduling Tools: Geneos, New Relic, Splunk, Control-M, Autosys, etc.; Scripting/Languages: PowerShell/Unix Shell scripting/Python/PERL, Java/.NET, etc.; Basic understanding of Middleware and Containers: Message Queue (MQ)/Kafka, Apache/IIS, WebLogic/WebSphere/Tomcat/JBOSS, OpenShift/Docker
Familiarity with JIRA, Confluence, Bitbucket, Agile Frameworks, etc. with a good understanding of ITIL Service Management framework such as Incident, Problem, and Change Management processes. Experience in IT in large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function
Knowledge of operating infrastructure on any public cloud (e.g., Google Cloud Platform (GCP), AWS, Azure, etc) with respect to Site Reliability Engineering (SRE)/DevOps will be added benefit
Experience of end-to-end Level 2,3 management and good overview of Production/Operations Management overall, supporting complex application and infrastructure domains, and DevOps/Site Reliability Engineering (SRE) with knowledge/development experience is desirable
Skills That Will Help You Excel
Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues
Excellent troubleshooting and problem-solving skills
Excellent communication skills, both written and verbal, with attention to detail
Ability to work in virtual teams and in matrix structures
Good analytical and problem-solving skills
Expectations
It is the Bank’s expectation that employees hired into this role will work in the Cary office in accordance with the Bank’s hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
Deutsche Bank Values & Diversity
We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click to find out more about our diversity and inclusion efforts.
We are an Equal Opportunity Employer – Veterans/Disabled and other protected categories.
Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision
Learn more about your life at Deutsche Bank through the eyes of our current employees:
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Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visitto discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
We are an Equal Opportunity Employer – Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.
Deutsche Bank is an Equal Opportunity Employer – Veterans/Disabled and other protected categories.
