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COME GROW WITH US! EXCITING NEW OPPORTUNITIES!
Sagebrook Home, LLC is fast becoming a force in the high-end, furniture and decorator market and has built a reputation for quality, service, and value. We are successful because of the individual contribution made by each of our employees. Our culture supports and requires strong, self-reliant leadership, capable of working in a rapidly evolving and dynamic team environment that is focused on results.
Our philosophy is simple: If we don’t take care of the customer someone else will.
If you feel you are a result-driven individual, we want you to join our team!
Sagebrook Home, LLC has an immediate opening for a Customer Service/ Order Processor in our Commerce, CA facility.
Job Description
Key Account Customer Service Rep/Order Processor. Will be responsible for working with Key Account reps and attending to the needs of the Key Accounts. This includes running reports, generating and manipulating excel sheets, and processing their orders. Also responsible for helping to answer the phones and helping with other customer service needs.
Duties:
You’ll work with a team of other customer services/order processors in our Commerce, CA office
You will tend to the needs of Key Accounts and work with sales reps both in-house and outside.
Familiarize yourself with our company policies, shipping practices, and sales/shipping offers.
Enter and process orders, and create pick tickets for the warehouse.
Manage orders from entry to shipping, giving instruction to the warehouse on any particulars.
You will assist with ZOOM meetings in our showroom
Answer incoming calls and direct them to the correct person/department. Keep an eye on backorders and ship them when the fill rate is sufficient.
Clear up backorders from our system that can’t be shipped.
Communicate directly with customers regarding orders and issues.
Familiarity with Navision operating system and Ecutopia web portal is a plus but not required.
What we are looking for:
Excel experience required, V-look experience a plus but not required
Customer Service and Order Processing experience.
Pleasant and professional phone manner.
A critical thinker. The ability to spot a potential issue based on your experience.
Excellent verbal and written communication skills.
A proactive person who can multitask, think creatively, and learn quickly.
A strong work ethic and the ability to work extended hours if/as needed.
Excellent team player.
Organized and responsible
Who we are:
Sagebrook Home is a family-owned business growing rapidly. We source, manufacture, import, and sell home décor, accents, and accessories wholesale to the trade. Our corporate office is located in Commerce, CA. We provide a casual, down-to-earth, friendly, and passionate office environment. Our employees are considered an extension of our family. We offer health insurance, vacation time, sick days, and a generous employee discount.
Job Type: Full-time
Pay: $19.00 – $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Ability to commute/relocate:
- Commerce, CA 90040: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Order Processing: 4 years (Preferred)
Language:
- Spanish (Preferred)
Work Location: One location
