Commsense, Inc
Telemarketer- On Site
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**We are a leading Telemarketing company in PR. If you are looking for a fun place to work with the potential of professional development and growth and a great incentive program we want to hear from you! Employees will be handling Inbound and Outbound calls from US customers.
Requirements:
- Candidates must be fully bilingual (English/Spanish).
- Available to work rotating shifts from 7 am until 2 am EST (Monday-Sunday including holidays).
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
90 day probation period
Able to work in a fast-paced environment
Rate: $8.50 hour
Job Type: Full-time
INTERVIEWS!
***REMOTE INTERVIEWS AVAILABLE***
*****WORK ON SITE****
CALL US- (787)300-5800
Job Type: Full-time
Salary: $8.50 per hour
Benefits:
- Flexible schedule
- Paid time off
- Work from home
Schedule:
- 8 hour shift
COVID-19 considerations:
All employees are required to wear a mask.
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location