caprusIT
IT support
Boston
Duration : 2 years
Boston, MA
Job Summary:
We are looking for talented IT support individuals to provide global enterprise support to internal employees through various intake channels including phone, chat, tickets, and face-to-face support at Techbars. In this role, analysts will provide global support by troubleshooting, diagnosing, installing, and configuring a variety of hardware and software. Techforce Analysts exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems.
Responsibilities:
Technical
Hardware and software troubleshooting for laptops (Apple, Dell, and HP), desktops (Apple and HP), corporate-owned mobile devices (IOS/Android) along with standard peripherals, and hardware provisioning/imaging.
Troubleshoot, diagnose and resolve connectivity issues and work with Network partner teams as needed
Troubleshoot, diagnose and resolve a variety of client, mobile, and cloud applications
Experience supporting and troubleshooting Active Directory related issues
User and administration of various operating systems (macOS/iOS, Android, Windows, and Linux Ubuntu)
Access management requests
Problem Solving
Job Types: Full-time, Contract
Pay: $25.00 – $30.00 per hour
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location
