Call Control LLC
Are you driven to provide exceptional customer service? Call Control is looking to bring on board, several new team members!
It’s time to break up with your typical 9-5. We are looking for individuals that break the customer service barriers and are willing to help us succeed in breaking the call center norm.
Shift Details:
5-day work week, 25 hours per week, one weekday and Sunday off.
*Mondays and Saturdays mandatory*
**Applicants must complete phone screen to be considered**
Job Duties:
- Receive inbound calls on behalf of dealership clients and assist customers.
- Schedule service appointments and answer basic inquiries as needed.
- Project a friendly and helpful demeanor while communicating with customers.
- Gather and update customer and vehicle information.
- Address customer inquiries and concerns to meet dealership and manufacturer objectives for follow-up calls.
- Work efficiently and effectively in a team-based environment.
- Conduct outbound calls following a pre-designed script (service/sales follow-up).
- Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.
Requirements:
- Excellent verbal communication skills
- A quiet workplace, free from distractions.
- High-speed internet
- A compatible wired headset
- Be able to type 35 Words Per Minute
- Pass all system requirements
- Previous customer service experience is required
- Some automotive knowledge is preferred
All team members enjoy the following benefits:
- Paid training.
- Daily, weekly, and monthly competitions.
- PAID holidays off including your birthday!
- A fantastic work/life balance. All team members work 5-day workweek.
- A starting wage of $11.00 per hour with bi-annual performance and pay reviews
- Pay dates are the 15th and the last day of the month.
- A management staff who cares about your personal and professional growth.
- Full-time opportunities available after review.
Eligible Applicants must be located within one of the following states:
· Michigan
· Nebraska
· North Carolina
· Ohio
· Pennsylvania
· Texas
· Virginia
· West Virginia
Job Types: Full-time, Part-time
Pay: $11.00 per hour
Benefits:
- Flexible schedule
- Paid time off
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
- Call Center: 1 year (Preferred)
Work Location: Remote
