BOLD Looking for IT Support Specialist at San Francisco, CA

  • Anywhere

BOLD

Since 2005, BOLD has established itself as a job seeker’s ally. Unlike our competitors that specialize in posting jobs for employers, BOLD’s focus steadfastly remains on the job seeker. Our top-rated tools offer job seekers of every walk of life the help they need to get the jobs they want.
A very profitable, mature startup, BOLD walks with the job seeker through every phase of the job search process. Our award-winning resume and cover letter builders have helped millions of job seekers in more than 180 countries create the application materials they need to succeed.
BOLD’s brands have a presence across the globe and BOLD is continuing to build its international offerings and serve millions of job seekers.
The IT Department at BOLD is responsible for delivering best-in-class service and support to all BOLD employees in a fast-paced, collaborative, startup-like environment. The IT Support Specialist will support all remote BOLD employees in North America and those based out of the San Francisco office. This will be a hybrid situation with 2-3 days in the SF office and the other days working remotely. You will get a great opportunity to learn and grow your career at BOLD.
Key Responsibilities:

  • Provide end-user support with their IT Systems challenge via in person, phone, email, and chat
  • Effectively use internal Help Desk System to manage service requests, respond to and resolve requests according to SLAs and escalate as necessary.
  • Provide end-user support for computer-based systems, including, but not limited to: Mac IOS, Windows OS 7/8/10, Microsoft Office 2012-2016, Google Suite Apps, etc.
  • Support and configure laptops/desktops, local/network printers, and multifunctional devices.
  • Configure and manage mobile devices, including iPhone, Android, iPad, etc.
  • Troubleshoot and resolve network-related issues and escalate as appropriate.
  • Assist in maintaining successful client backups.
  • Participate in after-hours calls if necessary
  • Manage assets inventory (hardware/software), warranties, and equipment repairs history
  • Assist with user creation and management
  • Responsible to manage Cloud and Web-based applications
  • Responsible for assisting with software upgrades/updates/migration including OS, Tools, and applications updates.
  • Responsible to install, deploy, manage and troubleshooting anti-virus / anti-malware software
  • Work closely with all technical service teams to implement strategies that will increase network reliability, availability, and service uptime.
  • Other duties as assigned.

Requirements:

  • Bachelor or associate degree from an accredited University
  • Extensive knowledge of Macintosh OSX and Windows 7/8/10
  • Great interpersonal skills; calm, not prone to over-reaction in stressful situations
  • Very detail-oriented
  • Willing and able to communicate technical knowledge and solutions to non-technical personnel
  • Able to efficiently prioritize, resolve and escalate issues using a service desk platform
  • Experienced with IP Address Management, routers, switches, and firewall (LAN and WAN)
  • A proactive approach to improve processes where they exist and to suggest new ones
  • Working knowledge of access points, network cabling, and network devices
  • Working knowledge of backup products, including System Recovery, Acronis Carbon Copy Cloner, Crash Plan Pro, etc.
  • Working knowledge of Enterprise Anti-Virus solutions like McAfee, Kaspersky, etc.
  • Working knowledge of AD/DC, SMTP, DNS, DHCP, VPN, Terminal Services, FTP, etc.

Desired Qualifications:

  • Minimum of 1 year of experience in a corporate IT support position, with demonstrated advancement in responsibility.
  • At least one base-level certifications (A+, Net+, MCP, etc.). Microsoft certifications are a plus.
  • Experience with Cisco switches and security devices.

About BOLD
BOLD is a fast-paced, innovative company full of smart, committed people who are passionate about our products and love helping people find the career of their dreams. We balance work and fun while continuing to build a successful, fast-growing company that is changing the way people get jobs.
Our vision is to revolutionize the online career world by creating transformational products that help people find the careers they love and reach their full potential.
BOLD is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or membership in any other legally protected category.
Qualified applicants with arrest and conviction records will be considered for the position in accordance with San Francisco’s Fair Chance Ordinance.

Job Type: Full-time

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