AVC Technology
The ideal candidate for this position will have 2-5 years’ experience supporting business level IT Services. They must excel at solving difficult IT related problems. They must be passionate about providing excellent customer service and be able to translate complicated technical discussions into lay terms. They must enjoy working in multiple environments with multiple technologies.
Required Technical Skills/Experience:
- Configuring and administering Windows 10, Microsoft Server 2019/2016, Office 365, Microsoft Exchange 2016, Microsoft Office suite
- Basic knowledge of networking/firewalls
- Advanced knowledge of Active Directory, Group Policies
- Experience with backup technology for both on-prem and cloud backups
- Setup and deployment of desktops
- Experience with ticketing systems and remote management tools a plus
- Experience with ring fencing, white-listing and dark-web monitoring software a plus
Required Personal Skills:
- Ability to “put yourself in the customers shoes” and always respond with their perspective in mind.
- Genuine desire to help customers utilize technology to better their organizations.
- Always learning and looking for ways to improve yourself and our team.
- Encourage excellence. Must want to work with true professionals who are always striving for excellence.
Daily Duties
- Triage and respond to customer requests.
- Determine root cause of complicated IT problems.
- Implement new technology for customers.
- Respond to security requests.
- Work to solve hard problems and understand when to escalate.
- Following process, documentation, and time tracking.
Job Type: Full-time
Pay: $50,000.00 – $80,000.00 per year
Benefits:
- Paid time off
- Referral program
Schedule:
- 8 hour shift
Application Question(s):
- Is there anything in your current position that you would change if you could?
- What type of management team do you prefer?
- Where do you see yourself in 5 years?
- What is a favorite part of your current position or most recent position (IT or not is fine)?
Work Location: Multiple Locations
