Avant
Avant is revolutionizing the world of lending by lowering the costs and barriers of borrowing for everyday people. At our core, we are a technology company that builds advanced platforms and uses custom analytics. Today, we help underserved consumers, the majority of whom get fast funding on our online platform without having to talk to anyone. Tomorrow we plan to use our world-class technology and underwriting capabilities to launch new products and bank partnerships that improve people’s financial lives.
Avant is looking for a detailed-oriented operations team member to assist with building out the operations execution function for the new Auto refinance product at Avant. This individual will be a part of a core group of Avantee’s responsible for developing Avant’s newest product in the Auto Finance space.
We are looking for a critical thinking individual who has experience in the finance industry to support operations by ensuring adherence to regulatory standards, internal guidelines, and procedures. The role will assist with daily tasks and functions which may include application support, account maintenance, and implementing and testing initiatives. This is a unique growth opportunity; the role will evolve as the Auto product develops and this individual will be a key voice in that process.
*What you do at Avant:
- Review funding packages for comprehensiveness and accuracy
- Review account level information at various stages of the account lifecycle for compliance with policy and regulatory requirements
- Evaluate phone calls by third party vendors involved in the originations and servicing lifecycle
- Provide business support to partners to drive operational performance
- Build and maintain detailed standard operating procedures for testing and account management purposes
- Manage Contact Center Escalation Channels
- Provide recommendations to drive operational change
- Collaborate with cross-functional departments on new initiatives and projects
- Assist with policy creation specific to the Auto product
- Other duties and responsibilities may be assigned as necessary
Why you are a fit for Avant:
- 2+ years of operations experience, preferably in fintech or auto finance space
- Especially good if prior experience in auto loan funding department, quality assurance, or compliance oversight
- You like to get stuff done the right way, the 1st time
- You are savvy on the computer and can navigate through different programs and systems
- You adapt to change and are committed to learning and growing
- You are proactive and take pride in delivering a best in class experience
- Excellent written and verbal communication skills
- Attention to detail
- Experience in a fast-paced startup environment
At Avant, we believe our values make a difference:
- We value, support, and help each other grow
- We are committed to active inclusion and diversity
- We are transparent and believe the best idea wins
- We succeed when our customers succeed
- We get sh!t done…responsibly
- And we keep it fun!
We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than
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Job Type: Full-time
Pay: $11.00 – $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Administrative Assistants & Receptionists: 1 year (Preferred)
- Customer service: 3 years (Preferred)
Work Location: Remote