Atlassian
Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
At Atlassian, we are on a mission to reinvent B2B selling. We know that classic high-pressure B2B sales tactics don’t work anymore. We have built a billion dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and an intense focus on customer satisfaction. Those happy customers convert to paying customers, creating a prolific “Flywheel” that has delivered 200,000+ customers to date.
We believe that there is an opportunity to continue to improve and evolve this model with value-added engagements throughout the customer lifecycle, that will improve customer experiences, leading to higher conversions, accelerated expansion, and improved retention rates. The Knowledge Management team plays an important part in supporting a broad portfolio of projects that define, implement and optimize these processes, helping us to realize the next evolution of our customer engagement model.
More about you:
This job is for someone who thinks bigger than traditional documentation. You can explain complex features and communicate value in a compelling, clear, and effective way. You gather feedback on content from internal teams through open communication and interviews, and you make quick and effective updates to reduce confusion and friction. You’re quick on your toes and always looking to improve or perfect a page or a blog post. You understand the business, are able to execute with a sense of urgency and communicate well with necessary stakeholders. You have a keen eye for detail and form and the ability to multitask and manage projects independently. You have the right level of sensitivity to issues that should be revisited on a team and company level, and you’re able to share your feedback and recommendations with leadership in a compelling and strategic way.
On your first day, we will expect you to:
- Have some familiarity with the Atlassian and our products
- Have basic knowledge of industry standards and best practices for documentation – especially desktop procedures (process & policy guides)
- Have foundational knowledge in marketing and communications
- Be a clear, precise, and engaging communicator
- Have a hands on can-do attitude with great passion for marketing, content, and training materials
- Enjoy being creative with your design and content. (Funny GIF knowledge is a plus)
In this role your main responsibilities include:
- Creating, updating, and maintaining the accuracy of content in our internal knowledge base for sales and support teams
- Tailoring information, processes, and procedures into easy to read, understand and follow documentation
- Work closely with global business team leads, Marketing, Sales Enablement, and other internal teams to collaborate on content deliverables
- Create and maintain Atlassian sales-facing content to improve self service and reduce operational complexity
- Remain up-to-date on the internal processes and policies and articulate them accurately within our training materials
- Partner with teams to create and drive vision for Atlassian Sales Advocate knowledge
- Identify challenges that exist with internal and external documentation and provide creative solutions
- Lead sparring sessions with the department leads, operations, and enablement to articulate team needs
- Work closely with the rest of the team on standard replies (quick reference FAQs), internal and external content recommendations
Skills:
- Excellent writing, communication, and interpersonal skills
- Native language proficiency in English
- Great eye for detail (formatting, spelling, visuals)
- Ability to execute with urgency and work well in a fast-paced environment
- Ability to work independently, prioritize tasks and manage backlog of changes needed in the documentation
- Strong relationship-building skills
- Skilled with established methods for working with subject matter experts to target and refine process and policy documentation
- Ability to communicate abstract or technical information to both technical and non-technical audiences
- Ability to work within pre-defined templates and style guidelines
- Ability to independently scope and run multiple, concurrent projects
- Experience with editorial workflows and best practices
- Experience with content management and learning management tools and applications
About the Team
The Sales Operations Content team is a growing team of content writers and designers with expertise in all things Atlassian and a passion for learning and continuous improvement. The team are owners of Advocate World (our internal knowledge base) and purchasing-related content on our Partner Portal. Our focus is on process, policy, and information teams can reference on-the-job.
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we’re motivated by a common goal: to unleash the potential of every team.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To learn more about our culture and hiring process, explore our Candidate Resource Hub.
