Aspen Group Inc
Aspen Group, Inc is an education technology holding company that leverages its infrastructure and expertise to allow its two universities, Aspen University and United States University, to deliver on the vision of making college affordable again.
Aspen Group Inc. is looking for an experienced Financial Aid Specialist – Military & Vetaran Benefits to join our amazing team in Phoenix, AZ.
Position Description:
The Veteran/Military Benefits and Financial Aid Specialist will primarily focus on providing professional, effective, and efficient customer service to students utilizing Veteran/Military benefits and will assist with the administration of those benefit programs in a timely and accurate manner and in accordance with federal/state regulations and institutional policies.
In addition, the Veteran/Military Benefits and Financial Aid Specialist will also assist and support the day-to-day operations of the Financial Aid Processing Team, to include Title IV financial aid processing and advising.
Primary Functions:
- Advise and assist students regarding Veteran/Military benefits.
- Process Veteran Affairs (VA) benefit certifications and updates in VA-ONCE.
- Process requests and updates for Department of Defense (DOD) Tuition Assistance benefits.
- Review documentation submitted by students for completeness, conflicting information, and eligibility confirmation.
- Monitor account balances for students using Veteran/Military benefits and contact students regarding out-of-pocket amounts owed and past due balances.
- Answer questions from internal staff regarding Veteran/Military benefits.
- Collaborate with the VA, Debt Management Center, and military branches to resolve eligibility questions, payment issues, and other discrepancies.
- Maintain a working knowledge of federal, state, and institutional policies governing VA, DOD, and Title IV student aid programs.
- Complete reporting and submission requirements for federal, state, or institutional purposes.
- Support compliance audits and perform data collection.
Additional Functions
- The following functions are performed by the Financial Aid Processing Team and the Veteran/Military Benefits and Financial Aid Specialist will assist with one or more of these functions.
- Complete ISIR, Verification, and C-Code review.
- Determine eligibility for and process federal, state, and/or institutional awards.
- Determine disbursement eligibility for federal, state, and/or institutional awards.
- Perform credit balance calculations on student accounts and request refunds/stipends to be issued.
- Perform Return of Title IV funds calculations.
- Advise and assist students regarding Title IV financial aid eligibility and student account inquiries.
- Other duties/responsibilities as assigned.
The above functions are intended to describe the general nature and level of work performed by individuals assigned to this job. This is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities and qualifications required of employees assigned to this job.
Qualifications
Required
- Two years of Veteran/Military Benefits processing and/or advising experience.
- Associate’s degree from an accredited institution of higher education or an equivalent combination of education and experience.
Preferred
- Bachelor’s degree from an accredited institution of higher education.
- Two years of financial aid advising or financial aid processing experience.
Knowledge, Skills and Abilities
- Demonstrated critical thinking and problems solving skills.
- Strong communication (verbal and written) and interpersonal skills, and a high level of professional integrity.
- Ability to react to customer and business needs with a sense of urgency.
- Attention to detail and quality focused.
- Ability to prioritize and work on multiple projects and tasks simultaneously to meet deadlines.
- Maintains a positive, helpful, constructive attitude and work relationship with supervisor, University staff, students, and the community.
- Strong time management and organizational skills in a dynamic, constantly changing environment.
- Proficient with VA-ONCE, DOD Tuition Assistance portals, Microsoft Excel, Word, PowerPoint, and electronic mail software.
At Aspen Group Inc., we don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees and our community. Aspen Group inc., is proud to be an equal opportunity workplace and is an affirmative action employer.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Financial Aid: 2 years (Preferred)
Work Location: Remote
