Ashfield Engage
Ashfield Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information.
This is your opportunity to join Ashfield Engage and represent a top biotechnology company!
What’s in it for you?
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
- Competitive environment with company wide recognition, contests and coveted awards
- Exceptional company culture
- Recognized as a Top Workplace USA 2021
What will you be doing?
- Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Ashfield, Client and Federal guidelines and regulations
- Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
- Enroll participants in educational seminars
- Provide patient support to patients enrolled in Patient Support Programs
- Collect demographic data and disposition for product, sample and literature fulfillment
- Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
- Accurately collect information required by individual programs and correctly capture in specific program databases
- Exhibit effective communication and tele-management skills
- Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
- Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
- Adhere to all company policies and Standard Operating Procedures
- Possess effective organizational skills, including working on multiple projects simultaneously
- Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
- Update and submit resume upon requests for audits
What do you need for this position?
- Current US healthcare professional license: RN
- Excellent verbal, written and listening communication skills
- Competency with a computer keyboard and mouse
- Competency with Call Center Telephone Technology
- Pleasant telephone manner
- Ability to work both independently and within a group setting
- Results oriented, excellent organizational skills and ability to work cross-functionally
- Must have stable, reliable, high speed home internet.
- Must have a designated separate home office space that is quiet and away from distractions
Job Type: Full-time
Pay: $28.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- License reimbursement
- Life insurance
- Paid sick time
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Overtime pay
Application Question(s):
- Are you able to start on May 31th?
- Are you able to work an 8 hour shift between the hours of 9am-8pmEST?
License/Certification:
- RN License (Required)
Work Location: Remote
