Ascent Software Group LLC
Do you want to help build something big? Are you fanatically customer-focused? Do you love solving problems and driving success? Do you know how to work with clients and internal teams to make sure things get things done? Do you have effortless communication skills and an appetite for accountability? If so, let’s talk.
Who we are:
If you’re motivated by free t-shirts and cookie-cutter corporate culture, Ascent is not for you. If you want to leverage your experience to make a difference right now, and work somewhere you’re valued, we want to talk to you.
Ascent is different. We’re a small software company but we’re not a cash-strapped startup. We’re growing fast but we aren’t looking for butts in chairs. We are looking for sharp people who add value and want to grow with us. We need people who know what they’re doing but we care most about communication skills, maturity, and honesty.
What we do:
Ascent is on a mission to simplify the residential and commercial real-estate appraisal experience. Our platform streamlines the work of thousands of appraisal-industry professionals every day, all across America.
What you’ll do:
- Be a professional, respected member of our team.
- Be the primary point of contact at Ascent for supporting our end-users.
- Own the client facing side of our support efforts.
- Work with our development and other internal teams to solve problems.
- Teach our clients how to support themselves.
- Be an internal advocate for the challenges our end-users face.
- Play a huge role in helping us define our support processes and best practices.
Skills you need:
- Perpetual positivity.
- Humility, approachability, honesty, and accountability.
- Ridiculously good communication skills.
- A professional mindset and attitude.
- Endless patience and a willingness/desire to share your knowledge and expertise.
- Proficiency in the Microsoft Office suite.
Bonus points if you have:
- SaaS Software support experience.
- Any level of experience with Laravel, Vue, or MySQL
- An Olympic-level ping-pong game.
What it’s like to work here:
We work in a hybrid environment: three days a week in the office for collaboration and culture and two days a week at home for productivity and flexibility. We get things done without looking over shoulders. Our compensation, benefits, and perks are extremely competitive. We’re a small team where everyone directly contributes to the success of the company and has a direct impact on our technology platform. Our culture is fast-paced, results-oriented, character-driven, and a lot of fun. There are unlimited opportunities to grow – at Ascent the sky is the limit.
Salary:
This is a salaried, full-time position.
Benefits:
- We offer health insurance and pay 100% of the premium
- We fund your HSA
- 12 paid holidays
- Extremely generous vacation policy
- Premium equipment: latest MacBook Pro
- We pay for ongoing training
- Weekly team lunches + free snacks and drinks
