ASAP Solutions Group, LLC
ASAP Solutions, and ACS company, is seeking an Information Technology Operations Manager for a 100% remote client. If interested, please submit your resume through Indeed for immediate consideration. Our client does not sponsor visas thus only U.S. Citizens and Permanent Residents can be considered.
The IT Operations Manager reports to the Executive Vice President of Operations and is responsible for a rapid and effective response to platform infrastructure and cloud service disruptions and issues. You will mentor, build, and lead a team of IT professionals responsible for the roles of monitoring, troubleshooting and supporting our production infrastructure, cloud platforms and service applications.
You will also be responsible for the processes, communication, documentation, execution and management of platforms and tools which the company relies on to conduct business. You will work with the Production Development and Infrastructure teams to ensure that the platforms deployed are well documented, monitored, maintained and that tools, skills, and personnel are available to troubleshoot and resolve issues.
Must have a deep understanding of company platforms, tools, and technologies, as well as how those are deployed globally to support our customers. This position requires demonstrated team leadership, efficiency in planning and execution, partner and client interaction, process creation and implementation, multi-tasking, and extreme attention to detail.
Reporting to this position are Network Operations Center engineers and Platform Support engineers. This position works closely with members of Infrastructure, Development, Tier 3 engineering, and Release Management.
- Network Operations Center: Monitors services and performs escalation and incident management, including internal and external communication
- Platform Support: Members of the Infrastructure and Development teams who specialize in maintaining, troubleshooting, and fixing production services and infrastructure
- Tier 3: Members of the customer support team provide deep troubleshooting to our premium support clients and internal employees and stake holders for technical issues
- Release Management: Members of the Production Development team build, test and release updates for the company platforms
Qualifications
- Technical experience with Amazon AWS and Microsoft Azure
- Technical experience with Windows Server, Linux, enterprise networking and transit and distributed global services
- Experiencing with, or preferably managing, monitoring, and reporting systems and processes
- Experience with release management and the application release lifecycle
- A proven ability to manage complex platform infrastructure
- A deep understanding of tools and processes to effectively run a 24/7/365 team
- Proven ability to effectively develop and manage a technical team and most importantly develop individual team members
- Have the ability to prioritize and organize the tasks and needs of the organization and individuals
- Possess excellent written and oral communication skills with the ability to convey technical information to a broad audience of non-technical and technical people
- Demonstrate a deep understanding of technology and its execution on modern platforms
- Have the ability to execute against broad organizational strategy and goals
Job Type: Full-time
Pay: $110,000.00 – $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Bachelor’s (Required)
Experience:
- managerial: 5 years (Required)
- Amazon AWS and Microsoft Azure: 5 years (Required)
- Windows Server, Linux, enterprise networking: 3 years (Required)
- release management and the application release lifecycle: 3 years (Required)
- managing complex platform infrastructure: 1 year (Required)
- transit and distributed global services: 3 years (Required)
- managing, monitoring, and reporting systems: 3 years (Required)
- building out IT Operations unit/team from the ground up: 2 years (Required)
Work Location: Remote
