Appian Infotech
Position/Role: Technical Call Center(Customer Service) experience at Tier2 level.
Location: Sacramento, CA (Day 1 on-site Vaccination Mandatory)
Experience Required: 4+ Year
Long term contract
Opportunity
Looking for people with technical call center experience at the tier 2 level. The team will specialize in support around Apple’s video conferencing for hosting/attending meetings. Video conferencing experience is a plus, but not necessary. There will be approximately 2 weeks of training and they are looking for 20-30 folks onsite immediately in Elk Grove, Sacramento.
Key JD for this role is :
Looking for people with technical call center experience at tier 2 level, to resolve queries and work with businesses to solve problems in 5-7mins
· Technical call center experience at tier 2 level
· Resolve queries and work with business to solve problems in 5-7mins
· Fluent written and verbal language skills in English (required)
· Minimum of 2 years of contact center/customer support experience
· Experience working in a fast-paced, constantly evolving environment and successfully setting priorities while working independently
· Maintains composure across a variety of customer and peer interactions
· Passion for customer service
· Ability to listen and accurately comprehend complex customer scenarios
· Confident and enthusiastic communication skills
· Attention to detail
· Self-motivated, innovative and works well under own initiative
· Strong teammate and creative problem solver who is resourceful and flexible
· Enthusiastic about delivering a compassionate customer service experience
Demonstrated excellent performance in prior roles
Job Types: Full-time, Contract
Salary: $20.00 – $25.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Sacramento, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: One location
