Anita's Snack Foods
Job description
Description:
Food Manufacturing Customer Service Managers are responsible for ensuring that customers are satisfied at all times. The manager supervises and manages the customer service team, train staff members to provide the highest standards of customer service and ensures that all company policies are followed. Assure that the service needs of customers are being met or exceeded and problems are resolved.
Position Responsibilities:
- Communicate courteously by telephone, email, letter and face-to-face in a timely and professional manner with customers, other departments, staff, and managers
- Responds to customer questions and complaints, and walks customers through basic troubleshooting or process.
- Accomplishes department objectives by managing staff; planning and evaluating department activities.
- Maintains staff and appraisals by recruiting, selecting, orienting and training employees.
- Ensures a safe, secure, and legal work environment.
- Develops personal growth opportunities.
- Works with the team to help maintain customer loyalty and customer retention
- Helps to improve, develop and implement customer service policies, procedures and standards
- Finds ways to measure customer satisfaction and improve services
- Keep accurate files, records of documentation, discussions or correspondence with customers and the organizations communication.
- Analyze statistics or other data to determine the level of customer service our organization is providing
- Meet with other managers to discuss possible improvements to customer service
- Learn about the organization’s products or services and keep up to date with changes
- Keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
- Process orders and refunds to customers
- Provide reports needed to manage the department and sales
- May be assigned other work as deemed necessary
Essential for Role Function:
· Able to communicate effectively both verbally and in writing
· A great listener – to every side of a situation, to be able to gather the necessary information to make effective and timely decisions
· professional, patient, and a “people-first” attitude
· Lead by example
· Be very productive/results orientated.
· Communication skills that allow you to inform, help and advise customers and organization clearly and to liaise effectively with other professionals
· Listening skills, to understand exactly what customers and the team require
· Problem-solving skills
· Confidence, politeness, tact and diplomacy, when dealing with difficult situations
· Motivational skills and an ability to supervise and lead a team of customer service assistants
· Creative thinking, to be able to come up with new ideas to improve customer service standards
· An ability to work well under pressure
· Organizational and planning skills to develop customer service policies
· Good personal presentation, especially when face-to-face with customers
· A commitment to improve your customer service skills on an ongoing basis.
· Computer proficient in Microsoft Office Suite, Sage, and Filemaker
Job Type: Full-time
Pay: $60,000.00 – $70,000.00 per year
Job Type: Full-time
Pay: $60,000.00 – $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Work Location: One location