Amare Medical Network Services Inc
Do you enjoy working behind the scenes, managing your own tasks with independence and efficiency, while also helping to change the lives of others? Even better, do you want to accomplish this from the comfort of your own home? The On-Call Scheduling Coordinator position could be the perfect career move for you!
We are seeking an individual who is highly organized, deadline-oriented, and goal driven, with superior communication skills, as these attributes are critical to the success of the position.
The On-Call Scheduling Coordinator is responsible for answering the on-call cell phone; fielding, communicating and solving staffing issues and providing excellent customer service to our diverse clients and employees, outside of regular office hours. The On-Call Scheduling Coordinator is accountable for planning, managing multiple priorities, and developing and maintaining solid relationships with clients and field staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answer and field phone calls from the on-call cell phone.
- Contact current employees to determine their availability to schedule or cover shifts.
- Communicate with clients and caregivers regarding scheduling as changes arise.
- Document all employee call-offs, tardiness, or conflicts.
- Accurately match employees’ needs with client’s needs (& vice versa).
- Field new client inquiries and forward the information to Client Service Manager.
- Build and maintain relationships with both employees and clients.
- Monitor employee credentials to ensure compliance and accuracy.
- Documents all information on the on-call report and e-mail out to the team by 8:00AM Tuesday through Thursday.
- E-mail to the team by 8:00AM Monday the on-call report which includes calls from Friday, Saturday and Sunday.
- Resolve employee and client concerns, as needed.
- Other duties as assigned.
WE OFFER:
- In-home work setting
- Flexible schedule
- Group Medical Benefits
- Full Medical- Health Savings Account
- Dental Coverage-FREE if enrolled in Medical
- Vision Coverage- FREE if enrolled in Medical
- Life and AD&D, Short-Term Disability, Accident Insurance, and Critical Illness Insurance
- Employee Assistance Program (EAP)
- 401k Plan with 4% Match
- Much More!
Hiring Company: Capital Healthcare Staffing
Industry: Healthcare Staffing
Employment Type: Full Time
Street Address: 40 Lincoln Way Ste. 200
Address Locality: Irwin
Address Region: PA
Postal Code: 15642
Address Country: US
Working Hours: One week on, one week off, working on-call for the following hours—Monday through Friday 5:00 p.m.-8:00 a.m. through Saturday and Sunday until Monday morning at 8:00 a.m.
EOE M/F/D/V
- Education: High School diploma
- Experience: 1-2 years successful experience in customer service preferred
