Advocate Aurora Health
Advocate Aurora Health is seeking a Registered Nurse (RN) ED – Emergency Department for a nursing job in Grafton, Wisconsin.
Job Description & Requirements
- Specialty: ED – Emergency Department
- Discipline: RN
- Start Date: ASAP
- Duration: Ongoing
- 36 hours per week
- Shift: flexible
- Employment Type: Staff
Manages front desk responsibilities, including greet, check-in, register walk-in patients, answer phones and collect patient responsibility. Reviews and/or obtains demographic and insurance information and collects patient responsibility. Informs the patient of the organization expectation of payment at time of service.
Greets and checks in patients arriving for their appointments. Ensures patient information is complete and accurate. Collects patient responsibility as identified in the pre-registration process.
Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred.
Verifies insurance benefits, obtains/calculates patient responsibility and request payment. Communicates to patient the organization expectation of payment at time of service.
Identifies patients in need of financial assistance and refers patients to Financial Advocate when necessary. Collaborates with Financial Advocate to coordinate patient’s financial resources and responsibilities including requesting patient to sign a Financial Obligation Form (FOF) or Advanced Beneficiary Notice (ABN) as needed.
Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.
Schedules patient visits using guidelines established within scheduling system.
Assists with new caregiver onboarding.
Works assigned EPIC work queues, following the department’s work flow process.
Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.
Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.
Scheduled Hours
Various shifts. Casual assignment: 1 shift a pay period and picking up as needed with rotating holidays.
Licenses & Certifications
None Required.
Degrees
High School Graduate.
Required Functional Experience
Typically requires 1 year of experience in customer service or clerical/office experience, including answering phones and assisting customers.
Knowledge, Skills & Abilities
Demonstrated ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available. Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements. Mathematical aptitude, effective communication skills and critical thinking skills. Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral/pre-certification/authorization processes. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak effectively to customers or employees of organization, maintaining a pleasant, professional demeanor. Ability to handle sensitive and confidential information according to internal policies. Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work. Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, Microsoft Office, Internet Explorer and phone technology.
Advocate Aurora Health Job ID. Posted job title: Patient Service Representative Patient Access ED
About Advocate Aurora Health
Advocate Aurora Health’s 22,000 nurses demonstrate our values of excellence, compassion and respect, collaborating to advance our stated purpose of helping people live well. To encourage you to be the best nurse you can, Advocate Aurora will provide support, tools and resources for orientation, education and professional development, in the care setting that is best for you. Your voice as a team member will be heard clearly whether you’re at one of our 10 Magnet® designated hospitals or more than 500 sites of care.
Join our team and be inspired to chart a course for Advocate Aurora to become the best place in the nation for nurses to pursue their passion.
Benefits
- Holiday Pay
- Guaranteed Hours
- Continuing Education
- 401k retirement plan
- Pet insurance
- Wellness and fitness programs
- Mileage reimbursement
- Employee assistance programs
- Medical benefits
- Dental benefits
- Vision benefits
- Life insurance
- Discount program
