Advanced Networks
MSP looking for a night time helpdesk engineer, that has the ability to work independently as well as in a team environment. We are a Los Angeles MSP that provides technology consulting services to businesses in the Los Angeles/Orange County area.
This will be primarily working on behalf of us, managing a handful of clients.
Job is 100% remote.
Technical Job Description:
-Provide expert-level support to client end user environments averaging from 10 — 100 users.
-Network infrastructure support and deployment (Internet, Firewall, DNS, Switching, Routing, Remote Access, VPN)
-Server / platform architecture (including virtualization, shared storage, etc.)
-Implementation of Microsoft Server platforms (sizing, installation, active directory, group policy, desktop image design and deployment)
-Implementation of email using Microsoft Exchange or hosted platforms (along with configuration of MX/SPF records, ActiveSync, Antispam, etc.)
-Microsoft Office 365 implementation and migration
-Deployment and management of Microsoft Office (through 2019)
-Provide user training to client’s for deployed systems
-Produce and maintain custom documentation for systems that have been deployed to client sites
-Implement backup technologies across supported platforms (virtualization, server, desktop, data)
-Experience with RMM software is a significant plus
Technical Requirements:
-MS server
-MS windows 10
-MS Office & Office 365
-MS Active Directory & related services
-Mac Machines
-MS SQL
-VMWare vSphere
-Veeam
-Sonicwall ASA firewall
-Citrix XenApp & XenDesktop
-SAN (EMC / Netgear)
-NAS (Netgear ReadyNAS)
-Mac
-HP Switches
-Virus Removal
Desired Qualities:
-Prior experience working for a VAR / MSP is preferred
-Experience with RMM software (Autotask & Datto RMM preferred)
-Automation skills – scripting
-Must be well-spoken, have excellent writing skills, be extremely personable/customer-service oriented, and thrive on the pressure that comes with working in a fast paced IT environment with the capability of multi-tasking.
-Ability to translate tech to non-tech end users for their understanding.
-You need to be the type of person that takes control of a problem and owns it until it’s resolved.
-Organized, attention to detail, ability to work independently and on a team.
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Job Type: Full-time
Pay: $55,000.00 – $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Application Question(s):
- What is your salary expectation?
- Are you OK working a night time shift?
Work Location: Remote
