ACL Digital
Hello Job Seeker,
I am Ankita, with ACL Digital. We are one of the fastest-growing staffing and services in the nation specializing in staff augmentation.
I would like to check your availability and interest in the position below. I apologize if the job is not of interest to you, I will highly appreciate it if you can refer somebody suitable.
Job Title: IT Support Technician
Location: Richardson, TX 75801
Duration: Contact
The Support Technician is the first line of support for all internal desktop, laptop and other device management and maintenance. He/She is responsible for interacting and supporting all users that you are assigned to so that you resolve all desktop related issues that arise in a responsible, efficient and timely manner. This position requires on-call support to perform maintenance activities during non-business hours. This position reports to the Director of IT Services and Support.
The specific responsibilities of the IT Desktop Support include;
- Utilize a ticket system for issue/problem response, logging and resolution
- Provide first level diagnosis for potential resolution for hardware and software issues
- Provide users with status of open tickets upon request
- Face-to-Face and phone/virtual support with sales agents up to Executive team members
- Receive and re-deploy employee equipment daily
- Assist with desktop/laptop imaging and audio/visual requests, as needed
- Perform equipment moves or equipment upgrades, as required
- Perform physical repairs for equipment failures
- Execute physical inventories, reconciliation, record keeping daily
- Administrate/own workstation patching via SCCM (System Center)
- Process intermediate Active Directory tasks up to and including terminations and new hires
- Connect new workstations to network and host systems
- Any other activities assigned by your manager
Job Type: Contract
Salary: $20.00 – $25.00 per hour
Work Location: One location
