Plato
At the heart of this role is the ability to quickly adapt and react to different environments and problems across the organization. You love learning new applications, tools, and methodologies and applying them across a variety of initiatives as needed. You have a keen eye and ear for problems to identify waste and create ways to eliminate waste. You embrace the unknown and enjoy being able to solve the mystery and explain the issue, root cause, and resolution to others.
To be successful in this role, you should have: Experience with our core tech stack, as an admin or as an experienced user (Gsuite, Coda, Gong, Zoom, Retool, Calendly, 1Password)1 – 2 years of experience leading and/or acting as a key contributor for initiatives1 – 2 years of process documentation – Process mapping, training, and procedure designBasic understanding of lean, agile, and design thinking principlesStrong desire to help others from understanding their problems to implementing solutions to those problemsAbility to communicate clearly across all levels of the organizationExperience with SQL strongly preferred
Requirements
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Proficient with tech tools (at ease with Coda, Zapier etc.) – You’re are not afraid of getting hands dirty and able to work their way through any new process or tool.
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Tech savviness – ability to work with multiple systems
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Research Mindset – You love to research potential solutions and are self driven to find answers to questions
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Well-organized with excellent multi-tasking abilities
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Organization and planning – You can plan, organize, schedule, budget in an efficient, productive manner while focusing on key priorities
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Flexibility / adaptability – You can adjust quickly to changing priorities and conditions. Copes effectively with complexity and change
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Openness to feedback and ideas – You often solicit feedback and react calmly to criticism or negative feedback
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Analytical and Structured – You are able to structure and process qualitative and quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights
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Attention to detail – You do not let important details slip through the cracks or derail a project
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Proactivity – Bias towards action: You usually act without being told what to do and bring new ideas to the Plato
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Autonomy – You know how to keep yourself motivated and hold yourself accountable to doing the work
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Efficiency – You’re able to produce significant output with minimal wasted effort
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Follow-through on commitments – You live up to verbal and written agreements, regardless of personal cost
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Enthusiasm – You exhibit passion and excitement over work and have a “can-do attitude”
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Strategic thinking / visioning – You’re able to see and communicate the big picture in an inspiring way. Determine opportunities and threats through comprehensive analysis of current and future trends
Key Responsibilities
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First responder to all support requests received from Plato team members. Responsible for the prioritization and resolution of all support requests.
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Using design thinking and discovery techniques, lead sessions with managers and team members across the organization in order to identify process improvement opportunities, operational risks, and process gaps (documentation, measurement, etc)
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Lead process improvement initiatives from initial scoping and definition through implementation, monitoring, and handoff
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Responsible as a driver for at least 1 key initiative each month; maintains pipeline of small improvements, internal operations initiatives, and roadmap
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Create internal reporting and dashboards to monitor operations related KPIs – Will implement Statistical Process Controls where necessary
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Documenting and scoring operational risks across the organization, providing mitigation plans where necessary
Very few companies have the potential to do something truly meaningful to actually help others. We believe that making managers better, more successful, and happier results in a happier overall workplace. And improving that even 10% leads to a ripple effect.
We spend nearly all of our waking lives at work. Let’s make that better.
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Please note:
This is a full-time position. Our team is fully remote and our only requirement is that you are able to commit to:
3-4 hour overlap with PST (starting at 9am) for non-customer facing roles
5 hour overlap with PST (starting at 9am) for customer facing roles
Plato is an equal opportunity employer that is committed to inclusion and diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Learn more about your EEO rights as an applicant.
If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.
Plato is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please let us know the nature of your request and your contact information.
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