The Walt Disney Studios
It’s the magic of immersing yourself in a motion picture masterpiece, or a new track from your favorite band, or the spectacle of a live Broadway show. It’s hard to define and even harder to create, but that’s what we do at The Walt Disney Studios. Ours is a culture of innovation, collaboration and creativity. We raise the bar, then step over it, blazing trails through the production and distribution of world-class entertainment around the globe. If you want to help tell compelling, enduring stories through movies, music or stage plays, then we want to hear from you.
We have an exciting opportunity for an Operations Services Representative. Facility Services & Support, Guest Services Operations team processes work orders for all Burbank, Glendale, and North Hollywood Disney facilities, along with ABC Prospect lot.
This position falls within the jurisdiction of the OPEIU Collective Bargaining Agreement; it is a union position under the Office and Professional Employees International Union (OPEIU).
Responsibilities :
- Work effectively in a team environment, maintaining a self-directed and resourceful approach to accomplishing responsibilities and assignments
- Handle heavy volume of internal service calls, as well as e-mails, faxes and walk-in requests with courtesy and efficiency
- Data entry of customer service work orders, close-outs and filing
- Data entry of Security gate passes into system and following appropriate protocol in the following of any Security policies
- Classify special requests, emergency calls, and executive requests as per established policy and handle accordingly
- Prioritize and dispatch service orders to appropriate departments and outside vendors
- Administer general information to customers
Basic Qualifications :
- Minimum 3-5 years applicable Customer Service/Call Center experience
- Proven customer service affinity; an ability to relate to customers; proven interpersonal skills to assure successful interaction with coworkers and assorted departments and vendors
- Excellent verbal and written communication skills
- Proven proactive problem-solving skills
- Proven judgment and patience in challenging situations
- Proven ability to multi-task and prioritize effectively in a fast-paced environment
- Detail oriented individual
- Ability to retain information
- Working knowledge of Microsoft Word, Microsoft Access
- Flexible work schedule; department coverage requires availability from 5:00am – 6:30pm; subject to change based on business needs
- All other duties, as assigned
