AutoNation
***This position is a fully remote opportunity but MUST support the west coast!***
Position Summary:
The incumbent will be responsible for preparing legal vehicle transfer documents for the Department of Motor Vehicles, verifying and processing payoffs on vehicle trade-ins. Additionally, the incumbent will communicate status of payments to partners, lienholders, and customers.
Organizational Relationships: VP Marketing
Job Responsibilities:
- Handle all inquiries regarding title & payment information from customers and associates.
- Work with multiple state forms and laws
- Manage multiple platforms at once
- Submit all legal transfer documents to the store.
- Manage & prepare checks to purchase used vehicles.
- Communicate status of payment to partners, lienholders, and customers.
- Keep current with all applicable laws.
- Handle Escalations
- Assist with production and maintenance of team reporting and tracking documents
- Properly represent the company to its customers and vendors in a friendly manner.
- Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
- Adheres to all company policies, procedures, and safety standards.
Qualifications:
- Highschool or equivalent education required. Associate degree in business administration or related area of study preferred.
- Multitask skills
- Organizational skills
- Excellent attention to detail
- Prior tag and title work experience preferred.
- Ability to read and comprehend instructions and information.
- Excellent communication skills, including customer service and customer care.
- Proficiency in MS Office, specifically Excel and Word functions.
- Professional personal appearance.
- Strong customer service skills.
Physical Requirements & Working Conditions:
- Remote position
- Must have a quiet environment, reliable internet connection at home and two monitors.
- Prolonged periods of personal computer usage and data entry.
Job Type: Full-time
Pay: $23.00 – $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental Pay:
- Commission pay
Education:
- High school or equivalent (Required)
Experience:
- Automotive title: 2 years (Preferred)
- Microsoft Excel: 2 years (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: Remote
