C2 Computer Services
We are currently seeking a qualified an IT SUPPORT TECH to join our Team. This is a full-time position which includes remote and mostly on-site support services to our clients.
This is an exciting opportunity for a self- motivated accomplished candidate to provide technical service and support with loyalty and integrity to our clients. You will be a flexible problem solver with good technical experience who will join a tight-knit Team providing quality network services by maintaining and administering computer networks and related computing environments – this includes systems software, applications software, hardware, and configurations. You will be protecting data, software, and hardware by coordinating, planning and implementing network security measures for our clients. This position is in the Broward, Dade and Palm Beach County areas in Florida.
Job Purpose and Position Overview:
Provide on-site and remote technical support. Work with Team members to identify and solve problems in a timely manner. Convey essential information to clients and communicate technical detail into everyday terminology.
Specific Job Duties/Responsibilities:
- Configure, migrate, upgrade and troubleshoot VM Ware,
- Microsoft Servers, Active Directory.
- Windows PCs, Firewalls, Switches, Software, Hardware and more.
- Provide full end-to-end systems support, ensure high levels of system performance, ensure steady state network operations.
- Identify needs for technical support, determine level of support warranted and provide support to end users.
- Respond to service requests from customers and vendors utilizing our PSA, RMM and other internal business tools to provide customer support.
- Participate in 24/7/365 on-call rotations.
- Travel to customer sites as needed working independently and as a part of a Team.
- Investigate, analyze, diagnose, and resolve IT infrastructure problems.
- Perform other related duties as assigned.
Required Qualifications/Skills:
- Minimum of 5 years’ “hands-on” experience in customer support and network administration.
- A passion for continuous learning and personal growth.
- Ability to install and configure Windows Server 2016 independently.
- Experience deploying IT infrastructure (provisioning, system configuration, monitoring, identity and access management and networking).
- Track record successfully solving problems in a repeatable, scalable way and being a passionate customer advocate.
- Windows 7/10/2003/2008/2012/2016/2019.
- Industry Certifications and experience working in an MSP environment.
- Excellent understanding of TCP/IP, DNS, DHCP, VPN.
- Knowledge of Apple IOS and devices is a plus.
- Ability to lift 10lbs.
We invest in you! If you have a passion for continuous learning and personal growth; if you want to add to your certifications helping us to improve our customer service, then we will help you get there by incentivizing your intellectual growth. We appreciate our Employees and offer: –
· Competitive wages
· Paid Vacations
· Paid PTO
· Healthcare contributions
· 401K Retirement plans
· Life Insurance & Short and Long Term Insurance
· Dental & Vision coverage
· Laptop
· Cell phone
· Employee Recognition
· Bonuses & Incentives
Training Programs
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Are you able to reliably commute to client sites in the 3 Counties mentioned as necessary?
- what are your salary expectations?
Experience:
- Server Configuration: 5 years (Preferred)
- Network support: 5 years (Preferred)
Work Location: Multiple Locations
