Robert Michael Communications, Inc.
Robert Michael Communications is hiring an IT Help Desk Analyst to join our growing team! The role will provide technical assistance and support related to computing systems, hardware, software, and user issues in a timely and professional manner.
We are looking for someone who is well organized, enjoys working with end-users, and able to problem-solve on their own with minimal assistance. Must be versed in basic Server configuration Methods including Standalone and Virtualized Environments, Support of WAN and LAN networks, backups, exchange, and Cloud.
RMC is an administrative company offering shared services to an independent medical education company and two full-service medical communications companies. The corporate office is located in Voorhees, New Jersey, outside of Philadelphia. While the role is mostly remote, candidates must live within driving distance of the office and may require a few days per month in the office based on business needs.
RESPONSIBILITIES:
- Respond to user requests entered in our ticketing system.
- Keep workstation up to date using standardized configurations via Intune.
- Monitor computer hardware to ensure functionality.
- Perform troubleshooting to diagnose and resolve problems.
- Maintain records, logs of repairs and fixes, and maintenance schedule.
- Identify computer or network equipment shortages and place orders.
- Train new employees.
- Train users in different apps.
- Carefully configure new computers according to each user’s profile.
- Develop training for software use, create how-to and SOP documents to teach staff and clients how to navigate and properly use company software.
- Document vendor agreements, licenses, and inventory.
- Help to monitor, maintain, and troubleshoot server, network, and backups.
- Follow up on any outstanding items and provide updates as necessary.
- Adhere to departmental procedures and proactively communicate to supervisor when procedures are not, or cannot be followed
- Work with System Administrator and Network Support team to properly maintain, optimize the company’s network and applications
- Serve as a resource to backup other functions in the department as needed
QUALIFICATIONS:
- Bachelor’s degree (B.S.) in computer science from a four-year college or university with at least two years of experience; or three to five years of related experience and/or training; or an equivalent combination of education and experience.
- Familiar with IT Service Management concepts, practices, and procedures.
- Familiar with Windows Server (Active Directory, DNS, DHCP, NAT)
- Working experience with SonicWall (DELL) Firewall, HP Switches, TCP/IP, and Routers
- VOIP server management and configuration (Zultys)
- Knowledge of Office 365 (MS Office, OneDrive, SharePoint, Administration)
- Working experience with virus protection software (BitDefender)
- Working experience with Cloud Administration (Azure, AWS, GoDaddy, Cloudflare)
- Knowledge of Security Camera Administration
- ARS Systems’ experience is a plus
- Audio/Video editing experience is a plus
We offer our Full-Time Employees:
- Competitive Compensation
- Work from home with a flexible schedule
- Medical & prescription drug plan insurance- employee’s premium paid in full
- Dental insurance- employee’s premium paid in full
- Stipend for waiving medical & dental insurance
- Life & AD&D insurance- employee’s premium paid in full
- Short and Long-term Disability Insurance- employee’s premium paid in full
- Referral Bonuses
- Voluntary insurance plans available
- 401(k) retirement plan
- Employee Assistance Program
- Reduced summer hours; Memorial Day to Labor Day
- Paid time off and paid holidays
- Professional work environment encouraging personal development & team growth through regular team building workshops
- Open communication encouraged
- Well established company, independently owned
