Innovyt
Responsibilities:
- Work alongside the team to review and respond to support tickets.
- Engage directly with our community through effective written communication.
- Working on high volume support requests through email.
- Work independently and within a team to share internal feedback on community support issues, ideas, and resolutions.
- Identify opportunities, maintain, and update processes, available tools and automations to help scale the support volume.
- Create knowledge articles, template responses, and standard operating procedures to further mature our business processes
Qualifications
- Demonstrated experience supporting or working in an audit/compliance support.
- Excellent verbal and written communications skills.
- Proven track record of managing customer requests and proactively identifying customer opportunities to influence product features.
- Examples of creating quality customer-facing product documentation, tutorials, and usage examples.
- Demonstrated ability of product testing and strong attention to detail.
- Experience with and passion for working with educators and students.
- Professional experience with support, quality assurance, project management, or other development systems.
Job Types: Full-time, Contract
Pay: $110,000.00 – $123,000.00 per year
Schedule:
- 8 hour shift
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location
