Gridline
Description
Pursue your opportunity for career success at Gridline, a fast-growing technology and analytics company headquartered in Scottsdale, Arizona. Join us on our mission to transform delivery fleet operations and performance. Our innovative, world class telematics solutions and services are improving the delivery performance of many of America’s best-known brands!
Gridline fosters a positive work environment that supports all of our team members in reaching their professional potential. Our company culture is committed to open communication and a collaborative team approach that leverages expertise, experience and innovative thinking across a broad range of skills. Gridline values diversity in the workplace, promotes personal work-life balance, and recognizes the excellence of motivated teams and individuals.
If you are looking for a career experience that is much more than just a job, you’re at the right place! At Gridline, we know it’s our people who make our company great. Come join our enthusiastic, energetic team that is driving the future of fleet technology!
The Help Desk Technician II will provide support for Gridline’s network infrastructure, workstations/equipment, and IT Personnel. This includes but is not limited to user account management in web-based systems and Active Directory, administration of Voice over IP and sales management systems, collection of data related to workstation and IT asset assignments, gathering of systems related information for annual audits, and coordination of repairs and technology troubleshooting with third party contractors.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Respond to and monitor incidents and service requests within the ticketing system
- Provide support for Windows and Windows Server devices
- Provide fellow employees with status of development and support tickets on request
- Maintain accurate inventory of all IT Equipment
- Assist with SOC2 Audits via gathering and documenting evidence from IT related systems
- Create / Disable user accounts and roles, reset user passwords in Active Directory, SalesForce, Ring Central, and other systems
- Follows up with third party IT support staff to ensure support requests are completed
- Escalates issues to System Administrators and other IT personnel when appropriate
Requirements
Knowledge, Skills and Abilities:
- Familiar with Active Directory and/or typical online user/role management systems
- Good documentation and organizational skills, detail oriented
- Experience interacting with technical and non-technical users over phone / e-mail
- Experience with SalesForce, SalesForce Administration preferred
- Proficient with Windows 10 and Windows Server
- Proficient in Microsoft Office
- Must be able to follow written standard operating procedures after being trained
Education and Experience:
- Associates Degree in IT or a related field, or equivalent work experience.
Benefits:
- 401K/Roth with a Company Contribution regardless of participation
- Company paid Life insurance
- Company paid Short-Term Disability insurance
- Company paid Critical Wellness insurance
- Company paid medical Gap insurance
- Company paid Telemedicine insurance
- Company heavily contributes to Medical, Vision and Dental insurance plans
- Voluntary Cancer insurance
- Voluntary Accident insurance
- Generous Paid Time off and company perk
Employment is contingent upon the completion of a satisfactory Background check, Drug test, Reference check and Execution of an employment/noncompete/confidentiality agreement.
Job Type: Full-time
Pay: $35,000.00 – $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: Remote
