Underdog Fantasy
What is Underdog?
Founded by a team of industry veterans, Underdog was born with the idea that bringing strategic innovation to sports gaming and entertainment is the key to success in an exceptionally competitive market. Underdog has quickly established itself as a leader in the space, and is committed to building the best sports gaming platform in the industry — and supporting the most passionate community of sports fans while doing it!
At Underdog, we’re not only about creating these awesome products, but also about growing our culture of passion, ownership, and fun! We believe that great companies are made out of great people. Our continual aim is to create an inclusive environment for everyone, at all levels, to achieve their highest potential at work.
As a member of the support team, you will be the first point of contact for our users and will serve as an extension of their voices to ensure they feel heard and understood. Underdog’s aim is to set a new industry standard for what customer support and customer interaction should be like and through your direct, transparent, and friendly support we will strive to build a community that is not only loyal to the brand but proud to be a part of Underdog’s journey.
*Please note, Underdog is a US based company and no sponsorship is available for this position at this time.
What you’ll do:
- Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard
- Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
- Create a lasting impression on every user through transparent, open, and honest communication
- Assist with account & payment reviews in order to ensure users are appropriately using Underdog as it was intended to be used
- Show up everyday with a positive attitude and excited to help the team collectively reach its goals
Who you are:
- A positive and solution-oriented individual
- A team player
- A clear and concise communicator
- Someone who can approach any and all situations with an open mind
- Someone who enjoys helping others and seeing them be successful
- Someone with a burning desire to learn something new everyday
Even better if you have…
- A burning passion for sports!
- Open availability
- Fantasy Sports and/or Sports Betting knowledge
- 1-2 years of customer support or related experience
- BA/BS from accredited college or university
Underdog Sports is firmly committed to equity, inclusion, and diversity. Our unique culture was built on the foundation of a safe and inclusive environment for people of all backgrounds. We highly value the mental, physical, and emotional health of our employees, and are continuously asking ourselves: what can we do better? Underdog is an equal opportunity employer and doesn’t discriminate on the basis of creed, race, sexual orientation, gender, age, disability status or any other defining characteristic. Our targeted compensation rate for this position is between $50,000 and $60,000, depending on experience, plus equity. Below you’ll find a few of our perks:
- Unlimited PTO (we’re extremely flexible with the exception of the first few weeks before & into the NFL season)
- 16 weeks of fully paid parental leave
- Health, Dental, Vision+
- 401k Match & FSA
- Support for learning and development
- Remote, In-Person, or Hybrid Scheduling
- A $500 home office allowance
Job Type: Full-time
Pay: $50,000.00 – $60,000.00 per year
Benefits:
- 401(k) matching
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Work Location: Remote
