Pilot Freight Services Looking for Customer Service 1 at Seattle, WA

  • Anywhere

Pilot Freight Services

Pilot has the best employees in the transportation and logistics industry!

  • Answer incoming calls and provide excellent customer service to all callers
  • Monitor and respond to customer inquiries received through email
  • Make outgoing calls to follow-up on shipment status, resolve issues and update customers
  • Track, trace, enter and update shipments
  • Assist and support Pilot stations and cartage agents
  • Master outside customer applications
  • Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
  • Perform other duties as assigned

SKILLS/COMPETENCIES:

  • Excellent oral and written communication and problem-solving skills
  • Technological aptitude using the internet and on-line tools
  • Ability to multitask
  • Excellent organizational skills with emphasis on detail

If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

Job Type: Full-time

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