Urgent Team Management
Urgent Team is looking for an experienced Front Desk/Medical Assistant to join our PRN team at Physicians Care in South Pittsburg, Tennessee. The ideal candidate will have a minimum of one year of experience performing Front Desk tasks (patient check-in, insurance verification, etc.) and some clinical experience in a healthcare setting. Flexible availability is required.
The Front Desk/Medical Assistant is responsible for greeting patients, activating patient files and providing basic clinical care to patients in alignment with their medical education.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
Promptly greets patients when entering waiting area, exam room, and laboratory or x-ray room
Answer patient inquires and direct them through the registration process
Answer multi-line phones, filing, faxing, scanning documentation and completing daily patient callbacks
Check in and discharge patients, assist clinical staff and close the office at the end of each shift
Collect all insurance information, verify patient demographics, process payments, post patient balances and complete phone sheets
Consistently communicates with patients on wait times; provides direction to the next step in the treatment process
Provides solutions to patient problems and recognizes and seeks help in emergent/hazardous situations
Executes follow-up calls with a sense of urgency
Obtains and accurately documents patient vital signs and weight, takes brief history, past medical, family and social history current medications, allergies and other pertinent historical information as appropriate
Assists with patient transfers Assists with procedures directly supervised by the provider
Follows documentation procedures and completes required documentation related to patient visit
Responsible for ensuring patient areas remain neat and tidy throughout the day
Responsible for cash and check reconciliation and nightly deposit drop offs
Maintain a neat and clean work environment and professional appearance
Adhere to all relevant health and safety procedures
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required
Prior experience performing clerical tasks in a medical office setting
Minimum 1 year of experience as a Medical Assistant
Medical Assistant Certificate or equivalent experience
Knowledge of basic computer software and the ability to learn electronic medical records
