Fort Lewis College
Position Summary
The position of Network Support Technician is responsible for installing, repairing, and maintaining voice, data, wireless, and video network systems infrastructure including hardware and software. Perform work specified on assigned work orders/trouble tickets in compliance with industry standards; pulling, splicing, and terminating copper and fiber cable, assisting in the installation and configuration of switches, voice and wireless devices, maintaining documentation of physical communications plant, and troubleshooting and resolving operational performance of network systems infrastructure. This also includes working knowledge of all networked devices, including administration and technical support of production point of sale systems, digital signage, peripherals, network applications, and the network and telecommunications infrastructure.
Minimum Qualifications
- Two or more years’ experience in a network support role and an associate degree in Computer Science, Information Systems, Engineering, network and telecommunications or other related technical discipline.
- Excellent verbal and written communications skills, continual process improvement and customer focus, and motivated self-starter; able to work independently.
- Professional Certification not required; Network related certification preferred.
Major Responsibilities
- Assisting Network Engineer in developing and implementing IT/network plans.
- Managing work and priorities through IT ticketing system and workflows to complete customer requests and projects.
- Installing, configuring and managing network infrastructure hardware devices.
- Troubleshoot networking, routing and switch connectivity issues, including network device configuration and low-level application development.
- Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords and termination and testing of inside and outside copper cable plant.
- Service provisioning and programming for telecommunications service using Cisco Call Manager and Unity for voicemail, cloud fax, and Teams voice.
- Configure and install network security camera system.
- Manage and maintain campus cable TV distribution systems.
- Perform utility locates related to outside cable plant and maintain and update infrastructure diagrams.
- Complete move, adds, and changes of network infrastructure devices.
- Maintain inventory of network infrastructure equipment.
- Manage digital signage, room schedules, and displays.
- Assist in coverage and management of the OneCard office, providing support for cash registers, door access controls, and creating ID cards.
- Ensures appropriate coverage and support during key times of the year, such as start of term and during weekend events that require network support.
- Demonstrates a commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities.
- Maintains knowledge and awareness of digital accessibility including the American with Disabilities Act and Section 508.
- Produces and remediates digitally accessible materials in accordance with FLC standards.
- Perform other duties as assigned.
Work Conditions
The work environment characteristics described here are representative of those that an employee can expect while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period.
Compensation
Salary is $54,500 to $60,500 plus a comprehensive benefits package.
Application Process
A complete application packet includes:
- Cover letter addressing interest and qualifications for position
- Include details regarding how your personal and professional experiences allow you to encourage a learning environment grounded in equity and inclusion. “How do you envision contributing to Fort Lewis College’s commitment to equity and inclusion?”
- Resume
- Names and contact information for three current, professional references
Submit materials as one PDF file via email to:
Application materials received by December 1, 2022, will receive full consideration. Position will remain open until filled.
The successful candidate will be required to submit original, official college transcripts, and pass a background check.
The College and the Community
Fort Lewis College, a public institution located in Durango, Colorado, offers degree programs in arts, business, education, health fields, humanities, social and natural sciences, and teacher education. Our inspiring mountain campus is located atop a scenic mesa overlooking historic Durango and situated between the San Juan Mountains and the desert Southwest. We are committed to accessible and high-quality baccalaureate education, and our hallmarks are remarkably close relationships between students and faculty, the freedom of intellectual exploration, and the challenge of experiential learning. Our 3,300 students come from 48 states, 17 countries, with 36% Native American and Alaska Native backgrounds, and 11% Hispanic backgrounds. Durango is a thriving multicultural community of 18,500 set along the beautiful Animas River Valley. Averaging 300 sunny days per year, the community is known for its outdoor lifestyle and friendly, festive atmosphere. Durango is also the cultural and economic hub of the Four Corners region, rich in dining, shopping, and entertainment, and linked with airline service to hubs in Denver, Phoenix, and Dallas.
Equal Opportunity
Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex*, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff. The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment. To file a report, get resources, read policies, or make an appointment, See www.fortlewis.edu/CARE.
Office of the Title 9 Coordinator
Kate Suazo
230 Skyhawk Station
1000 Rim Drive
Durango, Colorado 81301
(970) 247-6729 [email protected]
Office of the Equal Opportunity Coordinator
David Pirrone
192 Education Business Hall
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7182 [email protected]
Information about Fort Lewis College’s alcohol and drug policy, sexual assault policy, campus security policies, campus crime statistics, fire safety procedures and fire statistics, and campus/community resources can be found in the Annual Security and Fire Safety Report. Hard copies are available upon request.
* Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibit discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Fort Lewis College may be directed to FLC’s Title IX Coordinator and/or to the Assistant Secretary for Civil Rights of the Department of Education.
ADAA Accommodations
Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Kristin Polens by phone 970-247-7459 or email [email protected] at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.
